Commercial Overview
Facilities purchase Alerta Home Kits with Subscription Services (mandatory) that support mobile access, cloud platform usage, device management, and connectivity services.
What’s Included
- Alerta Home Sensors and a Gateway deployed in resident rooms.
- Mandatory monthly Subscription Services per Alerta Home Gateway.
- Platform access, cloud backend usage, device management, connectivity services.
- Warranty processing per program policy.
Benefits for Reseller
- Recurring subscription resale opportunity.
- Wholesale pricing on hardware.
- Differentiated, leading technology product offering.
- Cloud and mobile app platforms scalable across facilities and residences.
- Alerta Family support.
Two Deployment Models
Model A — Resident Resale
Best for: Optional resident/family add-ons.
- Facility offers Kits + Subscription as a distinct add-on.
- Facility sets end-customer pricing and bills directly.
- Facility obtains resident consent and ID verification.
- Facility handles resident communications and first-line support.
- Facility remains purchaser of record for all fees payable to Alerta Family.
Model B — Facility Utility
Best for: Standardized service included in rent/service fees.
- Facility bundles the program into rent/service fees.
- No separate line-item resale required.
- Facility obtains resident consent and ID verification.
- Facility remains purchaser of record for all fees payable to Alerta Family.
Responsibilities
Alerta Family Inc
- Operates the platform, cloud, and mobile app services.
- Provides connectivity services.
- Assists with system setup, as necessary.
- Administers warranty processing.
Authorized Reseller
- Markets to and acquires customers.
- Installs and manages devices in resident units.
- Provides power to and maintains all devices per Alerta Home protocols.
- Provides resident/family communications and disclosures.
- Obtains resident consent and ID verification.
- Provides first-line support and defines response workflows.
- Bills end-customer.
Data & Consent
- The facility controls resident relationships, communications, and permissions.
- Alerta Family operates technology services required to deliver the program.
- For either deployment, facilities must implement a resident and representative consent workflow before deployment.
Next Steps
- Contact Alerta Family to learn more.
- Select your deployment model per order: Resident Resale or Facility Utility.
- Implement resident consent workflow before deployment.
- Place initial order and schedule onboarding.